Meet Our Lactation Consultants

Katie Madden RN, BSN, IBCLC, Director of Lactation Services

Katie teaches new mothers to breastfeed with confidence so they can enjoy their nursing relationship without pain, exhaustion, or fear. She has been working with breastfeeding mothers since 2004 and has been providing private consultations as a Lactation Consultant since 2009. Katie is the proud mother to Lucy whom she gave birth to naturally at The Birth Center and breastfed for almost three years. Katie brings a unique approach to lactation consulting: she treats the breastfeeding family holistically. Katie believes that there is a very delicate balance needed to succeed at breastfeeding. The emotional, mental and physical needs of the mother must be met, the physical safety of the baby must be maintained and the system of breastfeeding must be protected simultaneously in a way that is manageable for the family. Above all, Katie is down-to-earth, realistic, practical and funny. Working with her makes a frustrating and overwhelming experience pleasant.

Katie says “It isn’t my job to make everyone breastfeed exclusively. My job is to find our what a woman’s breastfeeding goal is and help her meet that goal in body, mind, boobies and heart.”

Katie is also the founder of Balanced Breastfeeding, an online community of classes, resources and support. Sign up for her weekly newsletter at

Heather Chance BSN, RN, CPEN

Heather graduated from the University of Delaware in 2009 with a Bachelors of Science in Nursing. She always knew she needed to work with babies, but went to an adult hospital to care for elderly Alzheimer’s patients just after graduation. Shortly after she transferred to an adult emergency room, before finally landing at Nemours Alfred I DuPont Hospital for Children where she works presently as a Certified Pediatric Emergency And Trauma nurse.

Heather fell in love with The Birth Center and the beautiful souls devoting their time there when she became a birth center mom in 2013. Shortly after coming home with her newborn Charlotte, Heather knew she was called to work at The Birth Center. She pursued the education to become a IBCLC became certified in 2015.
Heather absolutely loves working with nursing mothers and babes. Her naturally calming energy and counseling abilities make her a great resource for mothers needing support and encouragement to fulfill their breastfeeding goals.


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“I highly recommend TBC because of the high standard of care and the one-on-one attention that each staff member gives to each client.”

- Kelly